Job Summary

Our client, a luxury hotel in Ikeja GRA requires the services of an experienced, smart and dutiful individual as its Hotel Manager.  The hotel manager will oversee all hotel operations; directing day-to-day operations and activities including managing personnel, collecting payments, monitoring budgets and evaluating hotel performance. The successful candidate will be expected to plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business.

The Hotel Manager is also expected to provide strategic direction for the hotel, with the goal being to enhance customer dedication and expand our clientele by strengthening the hotel’s reputation.

He/She will also be responsible for dealing with complaints, and will be a key person of reference for employees, clients as well as external vendors.

Key Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, stewards) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote hotel’s services; coordinate with external parties including suppliers, travel agencies and conference planners.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Organize activities and assign responsibilities to employees to ensure productivity
• Partake in financial activities including establishing room rates, setting budgets and assigning funds to departments

Skills and Knowledge

• Proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and great attention to detail

Qualification and Experience 

• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• A minimum of 5 years’ experience in hotel management or similar role Bottom of Form