Our client, an information technology firm focused on designing and managing IT solutions seeks to employ a resourceful and dependable individual as IT Support/Network Engineer.  The successful candidate will be responsible for maintaining the computer networks/systems of the organization, ensuring that they work smoothly and providing technical support and advice to users. 

Key Responsibilities 

• For the ongoing monitoring and upgrade planning for server, Linux and contact center (asterisk, E1 inbound and outbound etc) platform with all related hardware and software components.
• Develops solid technical competence for assigned systems while grasping the integration and interaction of all supported systems.
• Integrates network platform solutions in IT environment and assures proper operation and maintenance.
• Provides technical guidance and support for computing platforms and its integration.
• Contributes to analysis and recommendations relating to performance and/or capacity of platform to ensure reliability for current and/or future use. Develops a broad working knowledge of the full range of customer’s infrastructure.
• Provides diagnostic skills and expertise to coordinate problem determination and solution, including vendor’s management across the full range of customer’s environment.
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers.
• Follows issues through to closure not excluding all aspects of customer’s operating department, users and infrastructure.
• Works effectively in supporting the teams with project and support activities. Actively participates and communicates with the teams.
• Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives.
• Understands the business and clinical processes and the operational environments of assigned customers. Communicates clearly, responsively, and purposely with customers and team members.
• Develops effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technology solutions.
• Analyzes business requirements, recommends platform changes, writes technical specifications and implements platform and system changes to address changing application requirements. Provides technical support including the identification and implementation to best practice standards.
• Contributes to on-going process to integrate vendor, manufacturer and point-expertise technical knowledge.
• Seeks to improve talents and skills consistent with overall IS direction. Focuses and mentoring the team success and promotes collaborative efforts with others.
• Shifts among different technical and project roles as required by situation. Adapts well to rapid change and multiple priorities. Contributes to the IS Knowledge Repository
• Establishes networking environment by designing system configuration; directing system installation(s); defining, documenting, and enforcing system standards
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
• Secures network system(s) by establishing and enforcing policies; defining and monitoring access

Skills and Knowledge

• Technical skills
• Organizational skills
• Interpersonal skills
• Communication skills
• Logical mind
• Ability to work under pressure

Qualifications

• B.Sc. in related field
• Relevant IT\Cisco\Network Certifications. Not less than 3 years of experience.